Thank you for choosing Nefxo. We strive to ensure your satisfaction with our products. Please review our Refund Policy to understand your rights regarding refunds.
Refund Eligibility
- Defective or Damaged Products: We offer refunds for products that are defective or damaged upon receipt.
- Notification Period: To be eligible for a refund, please notify us within [insert number of days, e.g., 15 days] of receiving the product and provide evidence of the defect or damage.
How to Request a Refund
- Contact Customer Service: To request a refund, please reach out to our Customer Service team at [info@nefxo.com] with your order number, a description of the issue, and supporting evidence (e.g., photographs).
- Review Process: Our team will review your request and provide further instructions.
Refund Process
- Approved Refunds: Once your refund request is approved, we will process the refund to your original payment method.
- Processing Time: The time for the refund to appear in your account may vary depending on your payment provider.
Non-Refundable Items
- Certain items are non-refundable, including [list any specific items or categories that are non-refundable].
Return Shipping
- Return Instructions: If a return is necessary, we will provide instructions.
- Shipping Costs: Return shipping costs may be covered by Nefxo or the customer, depending on the nature of the issue.
Order Cancellation
- If you wish to cancel your order, please contact us as soon as possible. Once the order has been processed or shipped, it cannot be canceled, and the refund policy will apply.
Refund Status
- To check the status of your refund, please contact our Customer Service team at [info@nefxo.com].
Changes to This Policy
We may update this Refund Policy from time to time. Please review the latest version to stay informed.
Contact Us
For any questions or concerns regarding our Refund Policy, please contact us at [info@nefxo.com].
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